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Customer Support·app.adaptiv.me

Ada

AI-powered customer service automation platform

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Risk Score
High
6/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Trains on user interactions by default.
  • No clear opt-out for data usage.
  • Potential for sensitive data exposure in customer service.

Recommendations

2
  • Implement clear data handling policies.
  • Provide users with opt-out options.

Data handling

Storage
US and Canada cloud servers
Retention
Per contract terms
Training on inputs
Customer data not used for training

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