Privacy Policy
Last updated: December 15th, 2024
In order to ensure transparency and give you more control over your personal data, this privacy policy (“Privacy Policy”) governs how we, Aona AI. (“ Aona AI ”, “we”, “our” or “us”) use, collect and store personal data that we collect or receive from or about you (“you”) in connection with Aona.ai (“Website”) , our application (“App”) , and the services provided to our customers (“Customer”) (“Services”).
This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means and take any additional steps as required by applicable law.
1. What information do we collect?
We Process the Following Personal Data:
a. Personal Data provided via the Services. We collect personal data that you (as our Customer or the Customer user) voluntarily provide us with, such as your full name, email address, log-in details, your company’s domain, type, industry, as well as any other data that you decide to provide us with. In addition, we collect some information via cookies, pixels, tracking technologies and similar identifiers, including IP address, device details, usage pattern of the Services. We also collect the contact and billing information of our Customers.
b. Personal data we access in order to provide our Services.
c. Data provided through the Website. When you use the Website, we collect and process full name, email address, phone number, your comments and/or messages when you interact with the Website, for example, when you send us a request for a demo or contact us.
d. Data automatically collected via the Website. We automatically collect certain information through your use of Aona AI 's Website, such as cookies, pixels, tracking technologies and similar identifiers, your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device.
e. Data you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events, provide us with your contact details. We will use this information to answer your enquiries or provide additional information to you.
f. Data we collect from other online interactions. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current/prospective Customer, supplier, or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages, and any other information that you decide to provide us with.
2. The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including
Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose;
(c) and with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
We process information for the following purposes:
a. To provide our Customers (or you directly) with the Services. We will use the data, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) fulfill any instruction and/or request made by our Customer or you in the context of the Services; (iii) send you emails and notifications regarding your account or certain features of the Services, including, updates pertaining to your subscription, and related to the services we provide you with; (iv) to personalize your experience with our Services; (v) to allow you to create more users and administrate your users; (vi) to generally administer and improve the Services; and (vii) send you alerts regarding your usage in AI tools or the usage of other team members or employees in AI tools;
b. To allow you to make use of our Website. We will use your personal data to allow you to make use of our Website, including, (i) if you request a demo or subscribe to newsletters, we will use your personal data to process and answer your request for a demo or fulfill your request to or subscribe to newsletters; (ii) to answer your questions and to allow you to communicate with us; (iii) let you sign up to webinars; (iv) to analyse your use of our Website and to improve our Website; and (iv) to customize your experience.
c. For Administrative Purposes. We uses your information (i) to respond to your questions, comments, and other requests for Customer support, or information, including information about potential or future services; (ii) to provide you with Aona's Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer the Services;
d. To Market our Website and Services. Aona AI uses personal data to market its Services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) developing and marketing new products and services; (iii) other purposes disclosed at the time you provide information; and (iv) as you otherwise consent;
e. Security purposes. Some of the above mentioned data will be used for detecting, taking steps to prevent and prosecute fraud or other illegal activity; to identify and repair errors; to conduct audits; and for our security purposes. Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legalclaims.
f. De-identified and Aggregated Data Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyse and improve Aona AI services (including through the use of AI) and for research purposes. We will use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).
g. Cookies and Similar Technologies. We, as well as third parties that provide content, advertising, or other functionality on the Aona AI Website and Services, use Technologies to automatically collect information through the Website and Services. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. If you would like to opt out of the cookies and similar technologies we employ on the Website and Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.
5. Security, Access and correction
(a) Your data will be stored until we delete our records, and we proactively delete it, or if you or our Customers send a valid deletion request. Please note that in some circumstances we store your data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have anaccurate record of your dealings with us in the event of any complaints or challenges,and/or (iii) if we reasonably believe there is a prospect of litigation relating to your data or dealings.
(b) The Australian Privacy Principles: permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. How we share your personal data
We share your data as follows:
6.1. Aona AI might share the gathered data with our affiliated companies.
6.2. We use third-party service providers to process your information for the purposes outlined above, including, without limitation:
6.2.1. With cloud service providers for hosting purposes;
6.2.2. With websites and web content creation platforms in order to help us manage our Website;
6.2.3. With email providers, marketing, CRM, and other similar tool providers;
6.2.4. With analytic companies, in order to help us understand and analyse data we collect in accordance with this policy; and
6.3. To the extent necessary, with regulators, courts, banks, or competent authorities, to comply with applicable laws, regulations, and rules (including, without limitation, federal, state, or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Aona AI , our Services, Customers, employees, property, and the public.
6.4. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your data to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, ourcurrent or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your data in connection with the foregoing events.
6.5. Where you have otherwise provided your consent to us for sharing or transferring your data.
6.6 Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject "BLOCK" to contact@aona.ai. Please note that the email must come from the email account you wish to block. .
7. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Aona AI and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
8. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: contact@aona.ai
9. Terms and Conditions : 90 Days Generative AI Risk Discovery Trial.
1.Introduction
1.1 These terms and conditions("Terms") apply to the Aona AI 90 Days Generative AI Risk Discovery Trial ("Trial") offered by Aona AI ("we", "our", or "us").
1.2 By participating in this Trial, you("Participant" or "you") agree to be bound by these Terms. If you do not agree to these Terms, please do not participate in the Trial.
2. Trial Details
2.1 The Trial entitles eligible Participants 90Days Generative AI Risk Discovery Trial services provided by Aona AI.
2.2 The Trial must start between 01ST of December 2024 and not later than 15th of February 2025. The Trial period ending date must be no later than 15th of May 2025 ("Trial Period").
3. Eligibility
3.1 The Trial is open to new customers of Aona AI who are residents of Australia and are aged 18 years or older.
3.2 Employees, officers, and directors of Aona AI PTY LTD and their immediate family members are not eligible to participate in the Trial. 3.3 Participants must complete the registration process on our website ( ) and agree to our standard terms of service and privacy policy.
4. How to Participate
4.1 To participate in the Trial, eligible Participants must sign up for the free trial during the Trial Period on our website.
4.2 Participants may be required to provide valid payment information to activate the free trial, but no charges will be applied during the 90-dayfree trial period.
5. Terms of the Free Trial
5.1 The free trial period begins on the date the Participant activates the service and continues for 90 consecutive days.
5.2 Participants will have access to all features and functionalities of the generative AI observability services only during the free trial period.
5.3 At the end of the 90-day free trial period, Participants will have the option to continue using the services on a paid basis according to our standard pricing plans.
6.Cancellation
6.1 Participants can cancel their free trial at any time during the 90-day period without incurring any charges.
6.2 To cancel, Participants must notify Aona AI with 14 days’ notice by email to our customer support team ( contact@aona.ai).
7.Limitation of Liability
7.1 To the maximum extent permitted by law, Aona AI shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the Trial.
7.2 Aona AI makes no warranties or representations, express or implied, regarding the quality or suitability of the generative AI observability services provided during the free trial period.
8.Australian Consumer Law
8.1 These Terms are governed by and must be construed in accordance with the laws of Australia.
8.2 Nothing in these Terms is intended to exclude, restrict, or modify any rights that you may have under the Australian Consumer Law.
9. General
9.1 Aona AI reserves the right to refuse, modify, suspend, or terminate the Trial at any time without prior notice.
9.2 If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be severed from the remainder of the Terms, which will remain in full force and effect.
10.Contact Information
10.1 If you have any questions or concerns regarding these Terms or the Trial you can contact us through: contact@aona.ai