Aidbase
Aidbase is an AI-powered customer support system for startups, offering chatbot, email support, and ticket systems, with AI model training from multiple sources.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Uses AI model training from multiple sources, potentially including sensitive data
- May not have strong enterprise controls for data access
- User data could be exposed in support interactions
Recommendations
4- Obtain DPA before processing customer PII through Aidbase
- Review data retention policies for support tickets
- Evaluate GDPR compliance for EU customers
- Restrict training data to anonymized interactions
Data handling
- Storage
- Cloud SaaS; customer conversations stored
- Retention
- Unknown; likely retained for AI training
- Training on inputs
- Yes — AI model trained on provided data sources
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