Aide
Understand and solve every support issue in seconds
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes user queries which may include sensitive information
- No clear enterprise data protection measures mentioned
- Potential for data retention without user consent
Recommendations
5- Request SOC 2 report and DPA directly before enterprise rollout
- Pilot with non-sensitive support queues first
- Redact PII from training datasets used to fine-tune
- Confirm encryption at rest and in transit via vendor questionnaire
- Prefer established support-AI vendors (Intercom, Zendesk) for regulated orgs
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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