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Customer Support·aircall.io

Aircall AI

AI-powered cloud phone system for support and sales teams

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud SaaS with third-party data handling
  • Requires user data for AI training
  • No clear opt-out for data training

Recommendations

3
  • Regularly audit connected integrations
  • Opt out of AI training where available
  • Monitor API access and usage logs

Data handling

Storage
EU cloud servers
Retention
Per contract terms
Training on inputs
Call data may be analyzed

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