Aivo
Aivo is a Conversational AI platform offering 24/7 customer engagement with chatbots and live agent solutions across digital channels, integrating with platforms like WhatsApp, Genesys, and Zendesk.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes user interactions for chatbot training.
- Data may be used for model improvement.
- No clear opt-out for data usage.
Recommendations
4- Request data processing agreements and DPA documentation
- Review WhatsApp and Zendesk data sharing implications
- Confirm whether customer PII is used for model training
- Evaluate GDPR adequacy if processing EU customer data
Data handling
- Storage
- Cloud-hosted, likely AWS or GCP; region unclear
- Retention
- Not publicly documented
- Training on inputs
- Unclear; likely uses conversation data to improve models
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