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Customer Support·algomo.com

Algomo

Customer service automation in every language

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with potential data exposure.
  • User data may be used for training models.
  • Requires integration with existing customer data.

Recommendations

5
  • Request SOC 2 and GDPR DPA
  • Review sub-processor list for LLM routing
  • Configure PII redaction if available
  • Limit training data opt-in
  • Verify EU data residency options

Data handling

Storage
Not publicly documented
Retention
Not publicly documented
Training on inputs
Not publicly documented

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