Aloware
Aloware is a contact center software offering advanced sales dialers, business texting tools, AI voice analytics, and seamless CRM integration to enhance customer engagement for various industries.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes sensitive customer engagement data.
- Cloud-based service with data sharing.
- Requires integration with existing customer data.
Recommendations
4- Request SOC 2 and TCPA compliance details
- Configure call recording consent flows
- Review retention of voice transcripts
- Audit subprocessor list including LLM providers
Data handling
- Storage
- Cloud hosted, details not fully published
- Retention
- Configurable per account
- Training on inputs
- Not publicly documented
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