Ava
Ava is an AI tool providing live captions and transcriptions for video conferencing and in-person meetings, enhancing accessibility for Deaf and hard-of-hearing individuals.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data handling.
- Requires user data for live captioning.
- No clear opt-out for data training.
Recommendations
4- Inform all meeting participants that AI transcription is active
- Review transcript retention and deletion policy
- Evaluate HIPAA BAA availability for healthcare use cases
- Confirm transcript data is not used to train ASR models without consent
Data handling
- Storage
- Cloud; transcript storage included
- Retention
- Account-based; varies by plan
- Training on inputs
- Transcription data may be used to improve ASR accuracy
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