Balto AI
Real-time guidance platform that coaches call center agents during live customer conversations.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Real-time guidance may involve sensitive customer data.
- Cloud-based service with potential data sharing risks.
- User data may be used for model training without clear opt-out.
Recommendations
2- Implement strong data access controls.
- Review privacy policy for data handling practices.
Data handling
- Storage
- US servers
- Retention
- 24 months
- Training on inputs
- Yes, anonymized
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