Betterfeedback
BetterFeedback uses AI to analyze customer feedback, uncovering insights to enhance product development and customer satisfaction by identifying themes and trends.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Analyzes customer feedback which may include sensitive data.
- Cloud-based service with third-party data access.
- Standard privacy policy but may not guarantee full data protection.
Recommendations
4- Request SOC 2 and DPA
- Redact PII before upload
- Confirm sub-processor list
- Verify training opt-out
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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