BoldDesk AI
Help desk software with AI-powered auto-tagging, summarization, and response suggestions for agents.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Utilizes customer support data for AI features.
- Cloud SaaS with standard enterprise controls.
- May not have strong privacy policies regarding data usage.
Recommendations
3- Request SOC 2 compliance status
- Implement ticket data purge schedule
- Review AI processing scope
Data handling
- Storage
- US servers
- Retention
- Account lifetime
- Training on inputs
- No
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