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Customer Interaction·www.botgenuity.com

BotGenuity

BotGenuity empowers businesses to craft multilingual AI-powered chatbots with customizable features for seamless customer interaction and lead generation, integrating with over 1,700 APIs.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • User interaction data may be stored
  • Potential for data sharing with third parties
  • No clear opt-out for data training

Recommendations

5
  • Require a signed DPA before deploying to EU or regulated customer bases
  • Minimize training data uploaded to the bot; exclude internal docs with PII
  • Implement a privacy notice on chatbot pages disclosing AI processing
  • Audit the specific third-party integrations enabled per tenant
  • Test for prompt injection that could leak knowledge-base content

Data handling

Storage
Not publicly documented
Retention
Not publicly documented
Training on inputs
Not publicly documented

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