Botgo
Botgo is an AI tool for business process automation, CRM, and chatbot solutions, enabling businesses to optimize operations and enhance customer service efficiency.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- User data may be stored for improving services
- Cloud-based service with potential data sharing
- No explicit opt-out for data training
Recommendations
5- Request SOC 2 report and security questionnaire responses
- Scope chatbot data collection to minimum necessary
- Execute DPA for GDPR customer interactions
- Enable SSO and audit logs for admin accounts
- Prefer established CX platforms for regulated industries
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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