CEQUENS AI Agent
CEQUENS AI Agent is a multilingual chatbot tool for automating and optimizing customer engagement, supporting personalized interactions and quick setup.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data storage
- User data may be used for model training
- No clear opt-out for data usage
Recommendations
5- Request ISO 27001 and SOC 2 evidence from vendor
- Confirm regional data-residency options
- Require DPA covering telecom metadata
- Enable opt-out from model training
- Audit PII fields captured in conversations
Data handling
- Storage
- Cloud CPaaS infrastructure, regional options likely
- Retention
- Per customer configuration
- Training on inputs
- Not publicly documented
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