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Customer Support·certainly.io

Certainly

AI-powered conversational commerce platform for customer support

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with potential data sharing
  • User data may be used for training without clear opt-out
  • No enterprise-grade privacy controls

Recommendations

3
  • Use SSO and MFA for account security
  • Limit sharing of confidential information
  • Train staff on data handling policies

Data handling

Storage
EU cloud servers
Retention
Per contract terms
Training on inputs
Not used for training

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