Chat360
Chat360 is a comprehensive conversational AI chatbot builder designed to enhance customer engagement and conversion across various platforms through integrated sales, marketing, and support channels.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes customer engagement data which may be sensitive.
- Cloud-based service with third-party data handling.
- Requires user authentication but may not have strong enterprise controls.
Recommendations
4- Request SOC 2 and GDPR DPA
- Mask PII in logs and training data
- Disclose AI chatbot in site privacy policy
- Verify sub-processors for LLM routing
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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