ChatDaddy
ChatDaddy is a cloud-based platform that automates customer interactions via WhatsApp, featuring AI chatbots, CRM integration, and customizable flows for enhanced customer support and engagement.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Automates customer interactions which may involve sensitive data.
- Cloud-based service with third-party data handling.
- Requires user authentication but may not have strong enterprise controls.
Recommendations
5- Comply with WhatsApp Business and opt-in rules
- Require DPA and subprocessor list
- Minimize PII stored in chat flows
- Enforce SSO and RBAC for agents
- Validate GDPR posture for EU recipients
Data handling
- Storage
- Cloud messaging infrastructure
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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