Chaterimo
Chaterimo is a customer care chatbot using AI to provide intelligent, personalized customer service, enabling 24/7 operation and multi-language support.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data handling
- Potentially limited enterprise controls
- User data may be used for training without explicit opt-out
Recommendations
4- Request SOC 2 and GDPR documentation
- Configure PII redaction in chat logs
- Review retention and deletion policies
- Verify EU data residency options
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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