ChatForm
ChatForm is an AI tool enhancing customer engagement by automating customer service via chats and forms, integrating with messaging platforms for improved efficiency.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data access
- Limited enterprise controls
- User data may be used for training without explicit opt-out
Recommendations
4- Execute DPA before deploying for customer-facing interactions
- Disclose AI chatbot usage to customers per GDPR requirements
- Review data retention and deletion policies for conversation logs
- Confirm messaging platform integration security before enterprise deployment
Data handling
- Storage
- Cloud; customer conversation data stored on vendor servers
- Retention
- Unknown
- Training on inputs
- Unknown; conversation data may train chatbot models
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