Chatfuel
AI chatbot platform for automating marketing conversations on Facebook Messenger and Instagram.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data handling
- User data may be used for training
- Limited enterprise controls
Recommendations
3- Implement PII handling policies for bots
- Review chat data retention
- Limit bot data collection to essentials
Data handling
- Storage
- US servers
- Retention
- 12 months
- Training on inputs
- No
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