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Customer Support·chatwoot.com

Chatwoot

Open-source AI-enhanced customer engagement platform

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Data shared with external servers
  • User interactions may be logged for training
  • Limited enterprise security features

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
Self-hosted or cloud
Retention
User controlled
Training on inputs
Open source

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