Chime V5
Chime V5 is an AI-powered helpdesk tool for handling employee issues via chat, integrated with Microsoft Teams and Office 365, offering FAQs, chat routing, and reporting features.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Integrates with Microsoft Teams, potentially exposing data.
- Handles employee issues and queries, which may include sensitive data.
- Cloud-based service with third-party data handling.
Recommendations
4- Require SOC 2 Type II certification before enterprise deployment
- Review Microsoft Teams integration permissions carefully
- Execute DPA covering employee PII in support tickets
- Evaluate data residency for organizations with data sovereignty requirements
Data handling
- Storage
- Cloud SaaS; employee ticket data on vendor servers
- Retention
- Not clearly documented
- Training on inputs
- Not disclosed
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