Concierge by Ava
Concierge by Ava is an AI-powered virtual assistant for hyper-personalized travel bookings, offering tailored hotel recommendations based on user preferences and history.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
2- Personalized recommendations may involve user data.
- Cloud-based service with potential third-party data handling.
Recommendations
4- Review Navan's existing enterprise data agreements
- Confirm AI personalization data is not shared externally
- Assess privacy implications of travel pattern profiling
- Leverage existing Navan enterprise contracts for compliance coverage
Data handling
- Storage
- Navan cloud infrastructure (enterprise-grade)
- Retention
- Per Navan enterprise agreements
- Training on inputs
- Navan uses booking data for personalization; enterprise contracts may limit this
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