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Marketing·cordial.com

Cordial

Cross-channel messaging platform that uses AI to personalize email, SMS, and push notifications at scale.

Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Ships data to a third party for processing.
  • Requires user input of potentially sensitive customer data.
  • No clear opt-out for training on user-generated content.

Recommendations

3
  • Configure retention policies
  • Review real-time data triggers
  • Audit personalization logic

Data handling

Storage
US cloud infrastructure
Retention
Customer-configurable retention
Training on inputs
Data used within tenant for personalization