Cresta
Real-time AI coaching platform that guides contact center agents during customer conversations.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Real-time conversation monitoring
- Agent behavior tracking
- Training data derived from calls
Recommendations
3- Get agent consent for monitoring
- Review training data practices
- Limit behavioral tracking scope
Data handling
- Storage
- US servers
- Retention
- 18 months
- Training on inputs
- Yes, with consent
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