Crisp AI
AI-powered business messaging platform with chatbot, knowledge base, and multi-channel customer support.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based platform with user data handling.
- User interactions may be logged for training.
- No clear opt-out for training on user data.
Recommendations
3- Leverage EU data hosting
- Review chatbot training content
- Audit visitor tracking scope
Data handling
- Storage
- EU cloud servers (France)
- Retention
- Data retained per plan
- Training on inputs
- No customer data training
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