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Customer Support·customerly.io

Customerly AI

AI-powered customer service suite with live chat and automation

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based tool with third-party data access.
  • User data required for customer service automation.
  • Opt-out options for training may not be clear.

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
EU cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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