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Customer Support·decagon.ai

Decagon

AI-powered customer support agents for enterprise companies

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Processes user data for customer support interactions.
  • Cloud-based service with potential data exposure.
  • Privacy measures are not explicitly stated.

Recommendations

3
  • Enable encryption for sensitive content
  • Use SSO and MFA for account security
  • Review and configure data retention settings

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve customer models

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