DeskDay
DeskDay is an AI-powered IT support platform for MSPs, offering chat-based helpdesk, RMM, and more to streamline operations.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes user support requests and data
- Cloud-based service with potential data exposure
- Limited enterprise controls for data privacy
Recommendations
4- Verify SOC 2 certification before MSP deployment
- Review data sharing agreements between MSP and end clients
- Ensure audit logs are available and accessible for incident review
- Confirm encryption standards for data in transit and at rest
Data handling
- Storage
- Cloud-based SaaS platform
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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