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Customer Support·devrev.ai

DevRev AI

AI-powered platform connecting developers to customer support

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Risk Score
High
6/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Processes customer support interactions, potentially sensitive data.
  • Cloud-based with third-party data handling.
  • No clear opt-out for training on user data.

Recommendations

3
  • Train staff on data handling policies
  • Review data processing agreements before use
  • Use SSO and MFA for account security

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve platform

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