Dialpad
Dialpad is an AI-powered communication tool that streamlines customer engagement and enhances collaboration with features like AI contact centers and business insights.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- AI-powered communication tool that processes user interactions.
- Data may be used for improving AI features.
- No clear opt-out for data usage.
Recommendations
4- Verify SOC 2 Type II certification and request audit report
- Confirm GDPR data processing agreement for EU operations
- Enable HIPAA Business Associate Agreement if used in healthcare context
- Review call recording consent requirements in all operating jurisdictions
Data handling
- Storage
- US-based cloud; international data centers available
- Retention
- Configurable retention policies; varies by plan
- Training on inputs
- AI features trained on aggregated/anonymized call data; opt-out available for enterprise
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