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Customer Support·digitalgenius.com

DigitalGenius

AI-powered customer service automation for e-commerce

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Risk Score
High
6/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Uses customer data for training without clear opt-out options.
  • May expose sensitive customer interactions to third parties.
  • Lacks strong enterprise security features.

Recommendations

3
  • Use SSO and MFA for account security
  • Limit sharing of confidential information
  • Train staff on data handling policies

Data handling

Storage
EU cloud servers
Retention
Per contract terms
Training on inputs
Used to improve models

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