Diyva
Diyva is an AI tool for enhanced customer engagement, featuring multilingual chatbots with real-time insights from customer interactions. It integrates seamlessly with existing systems and is noted for its innovative approach and healthcare collaboration.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Utilizes customer interaction data which may include sensitive information.
- Cloud-based service with potential data transfer to third parties.
- Default training on user data may expose personal information.
Recommendations
4- Require HIPAA BAA before deploying in any healthcare-adjacent context
- Request SOC 2 report before integrating with customer-facing systems
- Review data handling for multilingual conversation logs
- Confirm PII handling and right-to-erasure compliance for GDPR regions
Data handling
- Storage
- Cloud; customer interaction data stored on Diyva servers
- Retention
- Not publicly documented
- Training on inputs
- Unknown; conversation data may improve chatbot models
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