Engati
Engati is an AI chatbot platform facilitating real-time conversations across various channels like WhatsApp and Instagram, designed for customer engagement in multiple industries.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool with third-party data handling
- Potential for data used in model training
- No clear opt-out for training on user data
Recommendations
4- Request SOC 2 and GDPR DPA before customer deployment
- Audit third-party channel integrations for data sharing policies
- Configure data retention limits aligned to company policy
- Verify audit log availability for compliance purposes
Data handling
- Storage
- Cloud; multi-region options available
- Retention
- Configurable per plan
- Training on inputs
- May use conversation data to improve NLP models
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