Evant
Evant is an AI-driven SMS platform enhancing business communication through automation of tasks like appointment confirmations, payments, and marketing campaigns with segmentation and customization, fostering customer engagement and loyalty.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
4- Customer phone numbers and messaging data processed in cloud
- SMS campaigns may involve regulated marketing compliance (TCPA, GDPR)
- Payment processing integration increases PCI compliance scope
- No publicly confirmed SOC 2 certification
Recommendations
4- Review TCPA and CAN-SPAM compliance for SMS marketing campaigns
- Confirm PCI DSS scope for payment-related messaging
- Request data processing agreement before uploading customer contact lists
- Confirm GDPR compliance if messaging EU recipients
Data handling
- Storage
- Cloud; customer contact and message data stored on Evant servers
- Retention
- Not publicly documented
- Training on inputs
- Unknown
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