FeedAIback
FeedAIback is an AI-based platform for real-time customer feedback analysis using adaptive communication, tailored queries, and multi-language support, offering actionable insights for informed decision-making.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data storage.
- Requires user data for analysis.
- No clear opt-out for training on user data.
Recommendations
5- Require DPA and subprocessor list
- Minimize PII collected in feedback
- Configure retention limits explicitly
- Publish end-user privacy notice
- Validate GDPR posture if EU customers
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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