Fluid AI
Fluid AI offers enterprise solutions with generative AI leveraging LLMs to streamline operations across sectors like customer support, finance, and manufacturing, featuring multilingual automation and chatbot services.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool that processes user interactions and data.
- Default training on user data without clear opt-out.
- Potential for data exposure through third-party integrations.
Recommendations
4- Request SOC 2 Type II and ISO 27001 certifications
- Define data processing terms for LLM subprocessors
- Ensure data residency options meet regulatory requirements
- Review prompt logging and retention policies
Data handling
- Storage
- Cloud; likely on major CSPs
- Retention
- Not publicly documented
- Training on inputs
- Unclear; enterprise customers typically opt out
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