Forethought Solve
AI agent that automatically resolves customer support tickets using natural language understanding.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes customer data for ticket resolution
- Cloud storage of sensitive customer interactions
- Default training on user data
Recommendations
3- Set confidence thresholds for auto-resolution
- Audit resolved tickets regularly
- Limit data shared with integrations
Data handling
- Storage
- US servers
- Retention
- 12 months
- Training on inputs
- No
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