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Customer Support·freshdesk.com

Freshdesk AI

AI-powered helpdesk with automated ticket routing and resolution

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Handles support ticket data
  • No clear opt-out for training on user data
  • Potential for sensitive customer data exposure

Recommendations

3
  • Use SSO and MFA for account security
  • Limit sharing of confidential information
  • Train staff on data handling policies

Data handling

Storage
US and EU cloud servers
Retention
Until account deletion
Training on inputs
Used to improve Freddy AI

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