Freshdesk Freddy
Freshworks AI assistant that predicts ticket fields and suggests responses to support agents.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Uses support data for training
- No SSO or enterprise controls mentioned
- Potential for sensitive customer data exposure
Recommendations
3- Choose specific data residency region
- Monitor prediction accuracy metrics
- Review suggested responses periodically
Data handling
- Storage
- US and India servers
- Retention
- Account lifetime
- Training on inputs
- Anonymized usage data
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