Freshsales AI
AI-powered CRM by Freshworks with lead scoring, deal insights, and predictive contact scoring.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Handles sales data from users
- No clear opt-out for training on user data
- Potential for sensitive customer data exposure
Recommendations
3- Validate AI scoring for bias
- Review Freshworks data sharing
- Implement role-based CRM access
Data handling
- Storage
- US servers
- Retention
- Account lifetime
- Training on inputs
- No
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