Giosg
Giosg is an AI platform that enhances customer interaction through live chat, chatbots, and personalization, utilizing cookies for user insights and experience optimization.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Utilizes cookies for user insights
- Data may be shared with third parties
- Limited enterprise controls for data privacy
Recommendations
4- Review GDPR consent mechanisms and configure cookie banner appropriately
- Ensure customer chat data retention aligns with privacy policy commitments
- Request DPA and review data processing locations
- Audit chatbot conversation data access controls
Data handling
- Storage
- Cloud-based; EU and global data centers available
- Retention
- Configurable; subject to GDPR requirements
- Training on inputs
- Not clearly documented
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