Gista
Gista is an AI sales chatbot that helps convert website visitors into leads by providing product and service information and building an email list.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based platform with user data storage
- Potential for data sharing with third parties
- Limited enterprise controls for data privacy
Recommendations
4- Review GDPR consent mechanisms for EU visitor data
- Ensure privacy policy discloses AI chatbot data collection
- Evaluate data residency for visitor conversation storage
- Request security documentation before deploying on enterprise sites
Data handling
- Storage
- Cloud-based; visitor conversation and lead data stored
- Retention
- Not documented
- Training on inputs
- Not documented
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