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Customer Support·gladly.com

Gladly

AI-powered customer service platform organized by person not ticket

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based customer service platform with third-party data handling
  • User data may be used for model training unless opted out
  • Potential for data retention without clear user consent

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Not used for training

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