Glyphic
Glyphic is an AI tool supporting sales teams with customer interactions, call preparation, and deal insights; streamlining sales processes by automating tasks and enhancing CRM integration.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Supports sales processes which may involve sensitive customer data.
- Cloud-based with potential third-party data exposure.
- No clear opt-out for training on user data.
Recommendations
4- Require DPA and data residency confirmation before deployment
- Limit CRM integration to non-sensitive fields initially
- Confirm sales call recordings are stored with appropriate access controls
- GDPR assessment required for any EU prospect or customer data
Data handling
- Storage
- Cloud SaaS; CRM data and call recordings processed and stored
- Retention
- Not clearly documented
- Training on inputs
- Not disclosed; call data may be used for model improvement
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