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Customer Support·gorgias.com

Gorgias AI

AI-powered helpdesk for e-commerce customer support

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud service with user data processing
  • Potential for data retention policies
  • User data may be used for model training

Recommendations

3
  • Opt out of AI training where available
  • Review and configure data retention settings
  • Evaluate compliance requirements for your region

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Ticket data analyzed by AI

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