Gorgias
AI-powered helpdesk for e-commerce that automates responses and centralizes customer interactions.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud service with user data processing
- Potential for data retention policies
- User data may be used for model training
Recommendations
3- Audit marketplace app permissions
- Limit order data exposure
- Review automated response templates
Data handling
- Storage
- US servers
- Retention
- Account lifetime
- Training on inputs
- No
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