Gupshup
Gupshup is an AI-powered platform for customer engagement through automated chatbots, supporting multichannel messaging for various industries.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes user data for automated chat interactions.
- Cloud-based with potential third-party data exposure.
- No clear opt-out for training on user data.
Recommendations
3- Clarify data retention and usage policies.
- Implement SSO for enterprise access.
- Consider user consent mechanisms for data processing.
Data handling
- Storage
- Cloud SaaS; India-based with global infrastructure
- Retention
- Not publicly detailed
- Training on inputs
- Conversation data may be used for bot improvement
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