Haptik
AI-powered conversational commerce platform by Jio
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes customer interactions which may include personal data.
- Data is sent to third-party servers for processing.
- Limited transparency on data retention and usage policies.
Recommendations
3- Monitor API access and usage logs
- Evaluate compliance requirements for your region
- Regularly audit connected integrations
Data handling
- Storage
- India cloud servers
- Retention
- Per contract terms
- Training on inputs
- Used to improve models
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